PayAppHub › Refund & Cancellation Policy
Refund & Cancellation Policy
Last updated October 13, 2026
Cancel any time in Plan & billing. Here's exactly what happens when you do.
1. Free trial
Your free trial costs nothing. Cancel any time before it ends in Plan & billing → Change plan or card and you won't be charged. We'll email a reminder before the trial ends.
2. Monthly plans
Cancel any time. Your plan keeps working until the end of the month you've paid for, then stops renewing. We don't give partial refunds for unused days of a month.
3. Yearly plans
If you cancel within 30 days of your first yearly payment, we'll refund that payment in full. After that, your plan keeps working until the end of the paid year and then stops renewing; we don't refund the unused part of a year.
4. Changing plans
Moving up a plan takes effect right away; the price difference for the rest of the current period is charged (prorated) by Stripe. Moving down takes effect the same way, with the unused difference applied as a credit on your next invoice.
5. Billing mistakes
If you were charged twice, charged after canceling, or charged the wrong amount, email support@payapphub.com within 60 days and we'll refund the incorrect charge.
6. After you cancel
Your account stays available read-only for at least 30 days so you can download your pay applications, waivers and files. You can restart a plan at any time and pick up where you left off.
7. How refunds are paid
Refunds go back to the card you paid with, through Stripe, and usually appear within 5 to 10 business days.
Questions? Email support@payapphub.com. See also our Terms of Service, Privacy Policy and Refund & Cancellation Policy.